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Two Wheels sector is one of the most important in the Industrial Pole of Manaus and has recently faced a growing competition scenario, combined with the reduction in sales. Manufacture products with quality it is necessary for companies to remain competitive in the market. With this in mind, the present study was performed in the Painting process of a company located in two wheels sector, which was facing increasing crater defect in February 2012. The objective is to propose improvements in the painting process to reduce the crater defect using a descriptive method divided into seven stages (literature review, problem identification, observation, analysis, action plan, verification and standardization). The research found the main cause and proposed an action plan to solve the problem and may result in experiences to others who wish to realize further research on the subject.
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