Mapping the DMAIC Tool in the Public Sector

A Bibliometric Literature Review

Authors

DOI:

https://doi.org/10.31686/ijier.vol9.iss10.3469

Keywords:

DMAIC, Public Sector, Literature Review, Six Sigma, Efficiency

Abstract

The quality and continuous improvement of products and processes continue to play an essential role in the business context, with the need for more responsive, flexible, and responsive organizations. Among the many tools and methodologies employed, DMAIC (Define, Measure, Analyze, Improve and Control), linked to Six Sigma, is used to improve existing products or organizational processes. Nevertheless, if in the private sector, the adoption and practice of these tools and methodologies are widely used, in the public sector, in turn, the applicability of DMAIC is little employed. In this perspective, and using the methodological resource of systematic literature review, this article aims to identify the applicability of the DMAIC tool in the public sector. The review indicates that while DMAIC still has low public evidence, the tool can be efficiently applied across the industry, enabling positive results for organizations, reducing costs, delivering efficient processes, and increasing customer satisfaction.

Downloads

Download data is not yet available.

Author Biographies

Marcos Candido da Silva, Federal University of Amazonas

Master Degree Student

Sandro Breval Santiago, Federal University of Amazonas

Ph.D.

References

Antony, J., Rodgers, B., Coull, I., & Sunder M, V. (2018). Lean Six Sigma in policing services: A case study from an organizational learning perspective. International Journal of Productivity and Performance Management, 67(5), 935-940. DOI: https://doi.org/10.1108/IJPPM-07-2017-0173

Antony, J., Rodgers, B., & Cudney, E. A. (2017). Lean Six Sigma for public sector organizations: is it a myth or reality?. International Journal of Quality & Reliability Management, 34(9), 1402-1411. DOI: https://doi.org/10.1108/IJQRM-08-2016-0127

Antony, J., Rodgers, B., & Gijo, E. V. (2016). Can Lean Six Sigma make UK public sector organizations more efficient and effective?. International Journal of Productivity and Performance Management, 65(7), 995-1002. DOI: https://doi.org/10.1108/IJPPM-03-2016-0069

Basta, Y. L., Zwetsloot, I. M., Klinkenbijl, J. H., Rohof, T., Monster, M. M., Fockens, P., & Tytgat, K. M. (2016). Decreasing the dispatch time of medical reports sent from hospital to primary care with Lean Six Sigma. Journal of evaluation in clinical practice, 22(5), 690-698. DOI: https://doi.org/10.1111/jep.12518

Bresser-Pereira, L. C. (2010). The political construction of the State. Lua Nova, São Paulo, n. 81, p. 117-146. DOI: https://doi.org/10.1590/S0102-64452010000300006

Chiarini, A. (2012). Risk management and cost reduction of cancer drugs using Lean Six Sigma tools. Leadership in Health Services, 25(4), 318-330. DOI: https://doi.org/10.1108/17511871211268982

Fernandes, A. A., & De Abreu, V. F. (2014). Deploying IT Governance: From Strategy to Process and Service Management (in Portuguese). – 4ª ed. – Rio de Janeiro: Brasport.

Fletcher, J. (2018). Opportunities for Lean Six Sigma in public sector municipalities. International Journal of Lean Six Sigma, 9(2), 256-267. DOI: https://doi.org/10.1108/IJLSS-07-2017-0086

Harry, M. J., & Schroeder, R. (2000). The Breakthrough Management Strategy Revolutionizing the World's Top Corporotions. Newyork, NY.

Improta, G., Balato, G., Romano, M., Carpentieri, F., Bifulco, P., Alessandro Russo, M., ... & Cesarelli, M. (2015). Lean Six Sigma: a new approach to the management of patients undergoing prosthetic hip replacement surgery. Journal of evaluation in clinical practice, 21(4), 662-672. DOI: https://doi.org/10.1111/jep.12361

Improta, G., Balato, G., Romano, M., Ponsiglione, A. M., Raiola, E., Russo, M. A., ... & Cesarelli, M. (2017). Improving performances of the knee replacement surgery process by applying DMAIC principles. Journal of evaluation in clinical practice, 23(6), 1401-1407. DOI: https://doi.org/10.1111/jep.12810

Kansal, J., & Singhal, S. (2017). Application and Validation of DMAIC Six Sigma Tool for Enhancing Customer Satisfaction in a Government R&D Organization. International Journal for Quality Research, 11(4).

Kitchenham, B., & Charters, S. (2007). Guidelines for performing systematic literature reviews in software engineering. In: Technical report, Ver. 2.3 EBSE Technical Report. EBSE.

Kregel, I., & Coners, A. (2018). Introducing Lean Six Sigma to a German municipality: an action research report. International Journal of Lean Six Sigma, 9(2), 221-237. DOI: https://doi.org/10.1108/IJLSS-02-2017-0019

Krishnan, A. (2016). Implementation of quality initiatives in Indian public and private sector organizations: a comparative analysis. International Journal of Quality & Reliability Management, 33(2), 246-266. DOI: https://doi.org/10.1108/IJQRM-06-2013-0097

Kuvvetli, Ü., & Firuzan, A. R. (2019). Applying Six Sigma in urban public transportation to reduce traffic accidents involving municipality buses. Total Quality Management & Business Excellence, 30(1-2), 82-107. DOI: https://doi.org/10.1080/14783363.2017.1297198

Kuwaiti, A. A., & Subbarayalu, A. V. (2017a). Reducing patients’ falls rate in an Academic Medical Center (AMC) using Six Sigma “DMAIC” approach. International journal of health care quality assurance, 30(4), 373-384. DOI: https://doi.org/10.1108/IJHCQA-03-2016-0030

Al Kuwaiti, A., & Subbarayalu, A. V. (2017b). Reducing hospital-acquired infection rate using the Six Sigma DMAIC approach. Saudi journal of medicine & medical sciences, 5(3), 260. DOI: https://doi.org/10.4103/sjmms.sjmms_98_16

Lameijer, B. A., Zwetsloot, I. M., & Does, R. J. (2018). Discussion of “Quality and statistical thinking in a parliament and beyond”. Quality Engineering, 30(1), 27-33. DOI: https://doi.org/10.1080/08982112.2017.1374787

Tolga Taner, Mehmet. (2013). Application of Six Sigma methodology to a cataract surgery unit. International Journal of Health Care Quality Assurance, 26(8), 768-785. DOI: https://doi.org/10.1108/IJHCQA-02-2012-0022

Nascimento, E.R. (2017). Public administration (in Portuguese). rev. e atual. São Paulo: Saraiva.

Oliveira, R. (2015). Public management: democracy and efficiency - a practical and political view (in Portuguese). Editora FGV, Rio de Janeiro.

Pavão, D. N., Buttignol, M., Pereira, A. J., Tanjoni, R., Almeida, E. H. P. D., Leisnock, P., & Silva, E. (2018). Efficiency in the operational process: reduction of incorrect entries and guarantee of compliance in the rendering of accounts. Einstein (São Paulo), 16(4). DOI: https://doi.org/10.31744/einstein_journal/2018GS4200

Pyzdek, T., & Keller, P. (2011). Six Sigma: The Professional Guide - A Complete Guide for Green Belts, Black Belts, and Managers of All Levels (in Portuguese). Rio de Janeiro: Alta Books; 2011. 560 p.

Shankar, R. (2009). Process improvement using six sigma: a DMAIC guide. ASQ Quality Press.

Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence informed management knowledge by means of systematic review. British journal of management, 14(3), 207-222. DOI: https://doi.org/10.1111/1467-8551.00375

Van Seaton, H. (2009). The organizational cultural perceptions of implementing six sigma in a government enterprise. Issues in Innovation, 3(2), 71.

Werkema, C. (2013a). Creating Lean Six Sigma Culture (in Portugese). 2. ed. - Rio de Janeiro: Elsevier Brasil.

Werkema, C. (2013b). PDCA and Demaic Methods and Their Analytical Tools (in Portuguese) (Vol. 1). Elsevier Brasil.

Yousef, N., & Yousef, F. (2017). Using total quality management approach to improve patient safety by preventing medication error incidences. BMC health services research, 17(1), 621. DOI: https://doi.org/10.1186/s12913-017-2531-6

Downloads

Published

01-10-2021

How to Cite

Silva, M. C. da, & Santiago, S. B. (2021). Mapping the DMAIC Tool in the Public Sector: A Bibliometric Literature Review. International Journal for Innovation Education and Research, 9(10), 436–453. https://doi.org/10.31686/ijier.vol9.iss10.3469