• Nilson Rodrigues Barreiros Federal University of Amazon (UFAM)
  • Hercilio Everton Nogueira da Silva Federal University of Amazon (UFAM)



Six Sigma, Reverse Logistics, PIM


This study aimed to describe the DMAIC model of the Six Sigma methodological procedure and demonstrate the practical application and results obtained in the process of palletizing loads in a Beverage Industry of the Industrial Pole of Manaus. This case study was carried out using a bibliographic survey of the concepts, methods, and procedures of the quality tools, Six Sigma. As a procedure for collecting information, secondary data were used. A Six Sigma application model based on the DMAIC methodology in the palletizing process was presented. The results obtained and the contributions to the improvement of the quality and efficiency of the processes were analyzed. It is concluded that through the application of the methodological procedure of the DMAIC model it was possible to determine and quantify the main defects and wastes, analyze the causes and establish improvement actions in the palletizing process in the Company, resulting in a 40% reduction in handling of the supply operators in the company's shipping area, the elimination of the lack of pallets in the shipping process, the elimination of solid waste disposal in the environment and the reduction of expenses with pallets by 56% in the Company in question.


Download data is not yet available.

Author Biographies

Nilson Rodrigues Barreiros, Federal University of Amazon (UFAM)

Dep. of Industrial Engineering – Faculty of Technology

Hercilio Everton Nogueira da Silva, Federal University of Amazon (UFAM)

Dep. of Industrial Engineering – Faculty of Technology


BALOOU, Ronald H. Logística empresarial: transportes administração de materiais distribuição física. São Paulo: Atlas, 1993.

Barone, S. and Franco, E. L., Six Sigma Methodology in Statistical and Managerial Techniques for Six Sigma Methodology: Theory and Application. John Wiley & Sons, Ltd., 2012.

BRASSARD, M. et al. The Six Sigma Memory Jogger: A Pocket Guide of Tools for Six Sigma Improvement Teams. Salem, NH. GOALQPC, 2002.

ECKES, George. The Six Sigma Revolution: How to General Eletric and Others turned process into profit. John Wiley & Son Inc, 2001. New York, NY, 2001. 270 p.

Evans, J. R., & Lindsay, W. M. An introduction to Six Sigma and process improvement. Cengage Learning. 2nd Edition. Stanford, USA, 2015. 301 p.

Neubauer, B. M., Filho, F. de São Pedro; Neto, L. S. da Luz, Feitosa, F. B., and Bezerra, L. A. “Technological Management of Public Services Based on the DMAIC Method Applying Theory U”, International Journal for Innovation Education and Research, 2019, pp. 762-776.

Setec Consulting Group. Setec Consulting Group Traning-Green Belt, Six Sigma, São Paulo, SP.2006.

SILVA, D. E. P. et al. “Entraves logísticos: uma visão do setor eletroeletrônico no pólo industrial de Manaus”. In: ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO, 30., 2010, São Carlos. Anais, São Carlos, 2009. Disponível em:

Smętkowska, M., Mrugalska, B. “Using Six Sigma DMAIC to improve the quality of the production process: a case study”. SIM 2017 / 14th International Symposium in Management, 2017.

Srinivasana, K., Muthub, S., Prasadc, N.K., Satheeshd, G. “Reduction of paint line defects in shock absorber through Six Sigma DMAIC phases”. 12th GLOBAL CONGRESS ON MANUFACTURING AND MANAGEMENT, GCMM, 2014.

Unin, N., Bearing, P. “Brainstorming as a Way to Approach Student”. Centered Learning in the ESL Classroom. 6th International Research Symposium in Service Management, IRSSM-6, UiTM Sarawak, Kuching, Malaysia. 2015, 11-15.

Zu, X., Fredendall, L. D., & Douglas, T. J. “The evolving theory of quality management: the role of Six Sigma”. Journal of Operations Management, 26(5), 2008 pp. 630-650




How to Cite

Barreiros, N. R. ., & da Silva, H. E. N. (2020). METHODOLOGICAL PROCEDURE FOR APPLYING DMAIC MODEL OF SIX SIGMA METHODOLOGY IN A BEVERAGE COMPANY: A CASE STUDY. International Journal for Innovation Education and Research, 8(4), 51–73.