A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State

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Célio Nascimento Vinhorte
David Barbosa de Alencar
Alexandra Priscillar Tregue Costa
Antônio Estanislau Sanches

Abstract

The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.

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Nascimento Vinhorte, C., Barbosa de Alencar, D., Tregue Costa, A. P., & Estanislau Sanches, A. (2019). A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State. International Journal for Innovation Education and Research, 7(11), 223-230. https://doi.org/10.31686/ijier.vol7.iss11.1874
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