A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State
Keywords:Business Process Management (BPM), Business Guidance Service Manual (BGS), Public Company - Amazonas - Brazil
The public company operates directly focused on providing services to clients operating in the Amazon trade sectors. This paper aims to present a previous study on the proposal to implement a Business Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business Process Management (BPM) methodology.
BRITTO GC of. BPM for All: A comprehensive, objective, and insightful overview of business process management. Florianópolis: Bookess, 2012.
BROCKE JV; ROSEMANN M. BPM Handbook: Business Process Management. Porto Alegre: Bookman, 2013.
DE SORDI J.O. Information Technology Applied to Business. Sao Paulo: Atlas, 2005.
NATIONAL QUALITY FOUNDATION. Process Definitions. 2009. Available at: https://fnq.org.br/quality-definicoes-2009. Accessed on: 19 Sep. 2019.
MARANHÃO M; Apple Tree MEB. Our daily process. Rio de Janeiro: Qualitymark, 2009.
MEGARD P. Business Process Management: Don't Neglect the User! AI Journal, March, 2002.
SANTANA AFL. BPMG - A Conceptual Model for BPM Governance. 2015. Thesis (Doctorate in Computer Science) - Informatics Center - Federal University of Pernambuco, Recife-PE.
SANTOS W; ROBAINA D. The Impact of Business Process Management (BPM) on Organizational Costs. XI Symposium on Excellence in Management and Technology (SEGeT). 2014
SIMÃO M. The empire of processes. Computing Today. Sao Paulo, Edition 586, p. 8-13, 2006.
TINNILA M. Strategic Perspectives to Business Process Redesign. Business Process Reengineering & Management Journal, v.1, n.1, pg. 44-51, 1995.
How to Cite
Copyright (c) 2019 Célio Nascimento Vinhorte, David Barbosa de Alencar, Alexandra Priscillar Tregue Costa, Antônio Estanislau Sanches
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
Submission of an article implies that the work described has not been published previously (except in the form of an abstract or as part of a published lecture or academic thesis), that it is not under consideration for publication elsewhere, that its publication is approved by all authors and tacitly or explicitly by the responsible authorities where the work was carried out, and that, if accepted, will not be published elsewhere in the same form, in English or in any other language, without the written consent of the Publisher. The Editors reserve the right to edit or otherwise alter all contributions, but authors will receive proofs for approval before publication.
Copyrights for articles published in IJIER journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author.